FAQs
Frequently Asked Questions
Orders & Shipping
Where do you ship to?
We currently ship across the United Kingdom, European Union, USA, and Canada. Shipping costs are calculated at checkout based on your location and order size.
How long does delivery take?
Delivery times vary depending on your location. UK orders typically arrive faster, while international orders may take longer depending on customs and local courier services.
Which courier do you use?
All orders are shipped using trusted delivery partners, including Royal Mail, to ensure your products arrive safely and securely.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).
Do I need to pay customs or import charges?
Orders shipped outside the UK or EU may be subject to customs duties or import taxes. These charges are the responsibility of the customer and are determined by your local customs authority.
Products & Quality
Where are your products made?
All of our products are handcrafted in England using premium Italian leather, solid brass fittings, and expert craftsmanship.
What materials do you use?
We use only the finest Italian leather, durable brass hardware, and heavy waxed stitching to ensure long-lasting quality and performance.
Are your leads suitable for all dog breeds?
Yes. Our products are designed for a wide range of breeds and sizes. We recommend checking the product specifications to choose the best option for your dog.
What makes TetherLeads different?
Our unique tethering design allows you to secure your dog safely to suitable anchor points while out and about, combining practicality, luxury, and timeless style.
Will the leather soften over time?
Yes. Like all premium leather products, your lead or collar will naturally soften and develop character with use while maintaining strength and durability.
Returns & Exchanges
Can I return my order?
Yes. We accept returns and exchanges within 28 days of purchase, provided items are unused and returned in their original condition.
How do I start a return or exchange?
Please contact our customer support team with your order details, and we will guide you through the return or exchange process.
Do you offer refunds?
Yes. Once your returned item has been received and inspected, eligible refunds will be processed back to your original payment method.
Are return shipping costs covered?
Return shipping costs are typically the responsibility of the customer unless the item is faulty or incorrect.
Warranty & Support
Do your products come with a guarantee?
Yes. All products are covered by a 12-month guarantee against manufacturing defects or material faults.
What if my product arrives damaged?
Please contact us as soon as possible with your order number and photos of the issue so we can resolve it quickly.
How can I contact you?
You can reach us through our contact page or customer support email. We’re always happy to help with product advice, sizing guidance, or order queries.
Care Instructions
How do I care for my leather lead or collar?
We recommend cleaning with a soft dry cloth and occasionally using a quality leather conditioner to keep the leather looking its best.
Can leather products get wet?
Leather products are best kept dry whenever possible. If they get wet, allow them to dry naturally away from direct heat.
How should I store my lead or collar?
Store your products in a cool, dry place away from direct sunlight to preserve the leather and hardware.